katawin Platform Privacy Notice
This page describes what data we collect when you use katawin and how we keep that data protected. We operate our platform in jurisdictions where local law permits online gaming; users in those regions provide personal information during account registration, identity verification and payment processing. We collect your data only for legitimate purposes—account management, fraud prevention, regulatory compliance and service delivery—and we do not sell or share your information with third parties for marketing.
Our katawin privacy framework follows standard data-protection practices. We encrypt sensitive information, limit access to authorized staff, and retain data only as long as necessary for our stated purposes. If you have questions about how we handle your information or wish to exercise your data rights, our support team provides assistance through email and live chat channels.
The sections below detail what we collect, how we use it, your rights and how to contact us regarding your privacy.
What We Collect and Why
When you register a katawin account, we collect your email address, password hash and preferred language. These details establish your login credentials and allow us to communicate service updates or account notices. We do not store your password in plain text; we use industry-standard encryption so only you can access your account.
During account verification, we request a government-issued ID (national ID card, passport or driver's license) and residential address confirmation. We collect this information to comply with Know-Your-Customer (KYC) regulations in the jurisdictions where we operate. This step protects both your account from unauthorized access and our compliance standing with local authorities.
When you deposit or withdraw funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet or bank transfer, we collect payment method details and transaction history. We retain these records to prevent fraud, audit account activity and settle disputes. We do not store full credit card numbers; payment processors handle sensitive card data directly.
How We Use Your Data
We use your information for the following purposes:
- Account management: We maintain your login credentials, deposit history and withdrawal records so you can access your katawin account and manage your funds.
- Fraud prevention: We analyze transaction patterns to detect suspicious activity, preventing unauthorized account access and payment fraud.
- Regulatory compliance: We retain verification documents and transaction logs to comply with anti-money-laundering laws and reporting obligations in supported jurisdictions.
- Service delivery: We use your email to send account notifications, settlement confirmations and support responses.
- Dispute resolution: We review your account data and transaction history when you contact support with questions or complaints.
We do not use your information to send unsolicited marketing messages. If we notify you about new features or promotions, those messages are service-related and you can opt out through your account preferences.
Data Retention and Security
We retain your account data while your katawin account remains active. If you close your account, we keep transaction records and verification documents for the period required by applicable law—typically 5–7 years for regulatory audit purposes. After that retention window expires, we delete or anonymize your personal data.
We encrypt all data in transit using SSL/TLS protocols and store sensitive information on secure, access-controlled servers. Our katawin team implements firewalls, intrusion detection and regular security audits to prevent unauthorized access. Employees access customer data only when necessary for account support, fraud investigation or regulatory compliance.
We protect your data as we would protect our own—with encryption, access controls and regular security reviews.
Cookies and Tracking
We use cookies to maintain your login session and improve katawin's functionality. Session cookies expire when you log out; preference cookies remember your chosen language and dashboard layout. We do not use cookies for tracking or advertising purposes.
You can disable cookies through your browser settings, but doing so may prevent you from accessing certain katawin features. We do not use third-party analytics services that track your activity across other websites.
Your Rights and Data Access
You have the right to access, correct and delete your personal data subject to our legal obligations. If you wish to review what information we hold about you, request a correction or ask us to delete your account, contact our support team through email or live chat. We respond to data-access requests within 30 days.
If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with the data-protection authority in your jurisdiction. We also maintain an internal complaints process through our support channel.
Jurisdiction and Policy Updates
Our katawin services operate in jurisdictions where local law permits online gaming. Users in Jakarta, Surabaya, Bandung, Medan and other supported regions use katawin's unified account system. Data laws and gaming regulations vary by location; we comply with the rules applicable to your jurisdiction at the time you use our platform.
Our servers may be located outside your jurisdiction, meaning your data may be stored and processed in countries with different data-protection standards than your own. By using katawin, you consent to this international data transfer. We contractually require any offshore processors to maintain security standards equivalent to our own.
We may update this privacy policy as our practices evolve or as new regulations require. We notify users of material changes via email or through a prominent notice on our platform. Your continued use of katawin after such updates indicates your acceptance of the revised policy.
Contact Us About Privacy
If you have questions about our privacy practices, wish to exercise your data rights or believe we have mishandled your information, contact our support team:
- Email: [email protected]
- Live chat: Available during standard business hours through your katawin account dashboard.
- Mailing address: Requests may also be submitted through our support contact form with attention to the Privacy Officer.
We treat privacy requests with the same care and urgency we apply to account security and withdrawal processing. Our typical response window is 5–10 business days for standard inquiries and up to 30 days for complex data-access requests.
This privacy notice applies to katawin.app and all katawin services accessible through our unified account. If you use katawin, you accept these terms. If you do not agree with our privacy practices, do not create an account. Your privacy and data security remain central to how we operate our platform.